Click on the following links. Please note these will open in a new window.

Emotional Intelligence
https://www.youtube.com/watch?v=Y7m9eNoB3NU
Daniel Goleman explains emotional intelligence. (5:31).
This resource relates to Learning Objective 3.2. Read more on page 66.

Cognitive Dissonance
https://www.youtube.com/watch?v=korGK0yGIDo
Dr. Philip Zimbardo discusses cognitive dissonance, showing the original video from Festinger's experiments on Cognitive Dissonance. (4:54).
This resource relates to Learning Objective 3.3. Read more on page 70.

Organizational Citizenship
https://www.youtube.com/watch?v=UhPsKcuTkLs
Bret Simmons at TEDx Reno talks about why citizenship matters at work. (12:01).
This resource relates to Learning Objective 3.4. Read more on page 74.

Reacting to Stress
https://www.youtube.com/watch?v=Md9_r2rhtZM
In an airport, travelers are pranked, putting them under heavy stress. See how their reactions show the stress they experience. (3:03).
This resource relates to Learning Objective 3.6. Read more on page 79.