Click on the following links. Please note these will open in a new window.

Communication Process
http://chicagoinno.streetwise.co/2015/10/27/office-design-chicagos-mattersight-uses-nasas-model/
An article on office design and the process communication model.
This resource relates to Learning Objective 13.1. Read more on page 327.

Active Listening
http://www.sbnonline.com/article/erin-brockovich-we-the-people-still-have-the-power/
“Erin Brockovich: ‘We the People’ Still Have the Power”
This resource relates to Learning Objective 13.3. Read more on page 335.

Cross-cultural Communication
https://hbr.org/2015/11/countries-with-high-english-proficiency-are-more-innovative
“Countries with High English Proficiency Are More Innovative”
This resource relates to Learning Objective 13.5. Read more on page 342.