Video and Multimedia

Click on the following links. Please note these will open in a new window.

Conflict at Work
https://www.youtube.com/watch?v=qLOKkKKPxzc
Conflict examples from the TV show The Office. (3:46).
This resource relates to Learning Objective 10.1. Read more on page 239.

Disagreement and Conflict
http://www.ted.com/talks/margaret_heffernan_dare_to_disagree
In this TED talk, Margaret Heffernan argues that disagreement is essential to problem-solving. (12:56).
This resource relates to Learning Objective 10.2. Read more on page 242.

Conflict Resolution
https://www.youtube.com/watch?v=_ZpDnXYIFjo
Learning about conflict resolution from the movie The Waterboy. (2:17).
This resource relates to Learning Objective 10.2. Read more on page 244.

Trust in Organizations
https://www.youtube.com/watch?v=Z-HY2mdm_JI
Pauline Voortman’s TEDx talk on trust in organizations (9:22).
This resource relates to Learning Objective 10.3. Read more on page 245.

Persuasion
https://www.youtube.com/watch?v=cFdCzN7RYbw
This animated video describes the six universal Principles of Persuasion that have been scientifically proven to make you most effective based on the research in Dr. Cialdini’s groundbreaking book, Influence. (11:50).
This resource relates to Learning Objective 10.4. Read more on page 252.

Distributive Bargaining
https://www.youtube.com/watch?v=nvNc-wt6a-0
Clips from TV & Movies demonstrate distributive bargaining. (3:16).
This resource relates to Learning Objective 10.5. Read more on page 254.

Negotiation
http://www.ted.com/talks/william_ury
William Ury's TED talk on "The Walk From 'No' to 'Yes.'" (18:45).
This resource relates to Learning Objective 10.5. Read more on page 255.