Click on the following links. Please note these will open in a new window.
A video outlining the process of operations management.
LO 16.1: Describe the elements of operations systems.
An explanation of what is meant by productivity.
LO 16.2: Explain how to measure productivity.
An overview of the six sigma process.
LO 16.4: Discuss the role of quality in operations management.
An overview of the purchasing process.
LO 16.5: Explain the importance of purchasing and describe its procedures.
An example of how inventory is managed in a small retail store.
LO 16.6: Calculate how much inventory you need and when.
Resources Mentioned in Chapter 16
Reread the chapter-opening vignette about WET. This vignette provides a lot of information about the company’s products and processes. Find related articles about the company in the Buzz tab on its website.