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LO 9.1. Explain the impact of written communication on professional excellence

Video 1: Written Business Communication
Description: Teaches the correct way to communicate in writing at work to create a positive and professional impression

Web 1: The Importance of Good Writing Skills in the Workplace
Description: An article that discusses why good writing skills are important in business

LO 9.2. Describe the different indirect messages sent with written communication

Video 2: A Lesson in Good and Bad Business Writing
Description: A discussion of how to correct poor business written communication

Audio 1: Glenn Greenwalk: NSA Believes It Should Be Able to Monitor All Communication
Description: A news story about U.S. spy agencies that look for indirect written email communications

Web 2: Workplace Communication Done Right
Description: This article differentiates when to use indirect or direct language for written negative messages.

LO 9.3. Discuss different types of written communication

Video 3: Routine Writing Skills in the Workplace
Description: Discusses the level of writing skills needed in business situations and expectations

Audio 2: 'Letters of Note' Finds Lessons in Candid Correspondence
Description: An audio news story emphasizing the real importance of using the written word

Web 3: Writing in the Workplace
Description: An article discussing several important and common types of workplace written communication