Click on the following links. Please note these will open in a new window.

LO 7.1. Distinguish between a group and a team

Video 1: What Is a Team?
Description: A video lecture tackling the definition of groups and teams

Audio 1: Workplace Woes: The Team-Building Retreat
Description: A discussion on team-building retreats and how to conduct them correctly

Web 1: The Difference Between a Group and a Team
Description: An article that lays out the clear definition distinction between groups and teams

LO 7.2. Explain the impact of the environment, the topic(s), and the participants on communication within meetings

Video 2: Julian Treasure: How to Speak so That People Want to Listen
Description: Speaker offers suggestions on how to solve the problem of no one listening while you are speaking

Audio 2: The Annual Shareholders' Meeting Will Now Come to Order Online
Description: An article that discusses the move to virtual online annual shareholders' meetings

Web 2: Effective Business Communication in Meetings
Description: The article covers how effective business communication is important in meetings.

LO 7.3. Analyze the roles and norms displayed by a group or team

Video 3: What Are Belbin Team Roles?
Description: The explanation of Dr. Merideth Belbin’s definition of team roles

Audio 3: The Quiet Strength of Introverts in the Workplace
Description: A discussion about the role introverts can play as a part of the workplace team

Web 3: How and Why to Create Team Norms
Description: The article describes the role of team norms in successful business teams.

LO 7.4. Discuss the concepts involved in effective problem solving

Video 4: 7-Step Problem Solving
Description: The speaker gives a unique seven-step approach to solving business problems.

Audio 4: Zappos: A Workplace Where No One and Everyone Is the Boss
Description: A story about the company Zappos where they eliminated managers and made everyone the boss

Web 4: Seven Steps for Effective Problem Solving in the Workplace
Description: The article breaks down problem solving in business to clearly defined steps.

LO 7.5. Describe ways to foster innovative thinking in a team context

Video 5: Creativity and Innovation in Business for Entrepreneurs and Energy Booster Book
Description: A brief introduction to the idea that there are steps that individuals can take to have more energy and creativity

Audio 5: Inside the 'Bossless' Office, Where the Team Takes Charge
Description: A description of the Menlo computer company that has flattened the hierarchical organization

Web 5: 10 Tips for Successful Innovation Teams
Description: An article describing ideas for creating innovative teams

LO 7.6. Discuss the need for conflict and the strategies for productive conflict

Video 6: The Stages of Mediation
Description: A pictorial depiction of what a mediator does in mediation

Audio 6: Insults at Work, and Seeking Resolution
Description: An audio story discussing insults at work and the conflicts that can result

Web 6: 6 Benefits of Workplace Conflicts
Description: A description of what the benefits of workplace conflicts can be