Learning Objectives
After studying this chapter, you should be able to
- Discuss what constitutes leadership and power
- Explain the relationship between leadership theory and communication
- Discuss communication strategies for hiring quality employees
- Describe ways to lead effective teams
- Identify strategies for dealing with difficult people
- Provide feedback as a means to motivate team members
- Discuss ways to manage your public image
- Apply the KEYS process to develop professional excellence as a leader