Learning Objectives

After studying this chapter, you should be able to

  1. Discuss what constitutes leadership and power
  2. Explain the relationship between leadership theory and communication
  3. Discuss communication strategies for hiring quality employees
  4. Describe ways to lead effective teams
  5. Identify strategies for dealing with difficult people
  6. Provide feedback as a means to motivate team members
  7. Discuss ways to manage your public image
  8. Apply the KEYS process to develop professional excellence as a leader