Click on the following links. Please note these will open in a new window.

LO 1.1. Define professional excellence and communication

Video 1: Top 5 Business Communication Secrets
Description: The video shares communication soft skills that prepare us to make a favorable impression in business.

Audio 1: Blind Auditions Could Give Employers a Better Hiring Sense
Description: An audio that shares a new way of interviewing that helps people with nontraditional backgrounds

Web 1: The 10 Skills Employers Most Want in 2015 Graduates
Description: The article identifies skills hiring managers seek in recent graduates.

LO 1.2. Identify business and professional communication contexts

Video 2: A Fun Guide to Nonverbal Communication and Body Language
Description: An entertaining video that provides numerous tips that can be used in personal and business situations

Audio 2: Can a 32-Year-Old Doctor Cure Baltimore’s Ills?
Description: An interview and news story about a doctor using various business and professional skills to make a difference

Web 2: Five Trends Driving Workplace Diversity in 2015
Description: A diversity consultant shares workplace trends in reframing diversity efforts.

LO 1.3. Identify the four KEYS to communication in the workplace

Video 3: The Four Keys to Business Success
Description: The speaker presents and defines four keys to being successful in life and business.

Audio 3: Keys to Success From BJ's CEO: Be Nice, Speak Up
Description: An audio interview with a CEO that focuses on the power of positive communication in business and life

Web 3: Two Things You Need to Know About Yourself Before Starting Any Business
Description: The article discusses the importance of knowing your strengths and your weaknesses as an entrepreneur/business owner.

LO 1.4. Discuss the importance of human communication in business and professional contexts

Video 4: Cultural Diversity: Tips For Communicating With Cultural Awareness
Description: The video shares important tips for adapting to cultural differences in communication situations.

Audio 4: The Importance of Making Connections
Description: An interview focusing on the importance of networking in getting a job

Web 4: The Importance of First Impressions in Business
Description: This article discusses the importance of first impressions in personal business communication situations.

LO 1.5. Explain the components of the communication model

Video 5: The Communication Process Model
Description: An animated and captioned explanation of the communication process model

Audio 5: Lincoln’s 272 Words, a Model of Brevity for Modern Times
Description: A story that reminds individuals of the power of a message that is brief and well constructed

Web 5: Craft Better Content With 3 Simple Communication Models
Description: This article explains the basic model of communication along with two expanded models.

LO 1.6. Describe the communication challenges posed by social media and technology

Video 6: Tailoring Your Content to the Right Audience by OPEN Forum
Description: This video interview discusses tailoring business communication using social media and websites.

Audio 6: Amid New Overtime Rules, More Employers Might Set Email Curfew
Description: This audio news report discusses business communication limits set by governmental regulations and businesses.

LO 1.7. Identify the types and causes of communication apprehension

Video 7: Overcoming Nerves When Giving a Presentation
Description: The speaker discusses the fear people experience when speaking in public and provides tips to be less apprehensive.

Audio 7: One Teacher's Quest to Build Language Skills . . . and Self-Confidence
Description: An interview story about a teacher who instills public speaking confidence in his young students who are English language learners

Web 6: Overcoming Communication Apprehension
Description: A list of tips to overcome communication apprehension

LO 1.8. Discuss communication and professional excellence from an ethical perspective

Audio 8: Why Men Outnumber Women Attending Business Schools
Description: The interview explores how men and women process ethical decisions differently in business situations.

Web 7: The Best Ways to Discuss Ethics
Description: This article identifies some effective practices on how to communicate about values in organizational settings.