After studying this chapter, you should be able to

1. Distinguish between a group and a team
2. Explain the impact of the environment, the topic(s), and the participants on communication within meetings
3. Analyze the roles and norms displayed by a group or team
4. Discuss the concepts involved in effective problem solving
5. Describe ways to foster innovative thinking in a team context
6. Discuss the need for conflict and the strategies for productive conflict
7. Apply the KEYS process to professional excellence as you develop your groups into teams