After studying this chapter, you should be able to do the following:

9.1: Demonstrate understanding of organizational behavior modification (OB mod) by providing an example.
9.2: Describe the four steps in the modeling process articulated in social learning theory.
9.3: Compare and contrast intrinsic and extrinsic rewards.
9.4: Illustrate the methods of performance management with examples.
9.5: Critique the performance review process.
9.6: Explain how feedback seeking by employees relates to more accurate perceptions of performance.