After studying this chapter, you should be able to do the following:

13.1: Compare and contrast surface-level and deeplevel diversity.
13.2: Name the characteristics of five generations at work, and describe how millennials will affect organizations.
13.3: Explain why culture is important for understanding organizational behavior (OB).
13.4: Discuss the importance of developing global leaders and the impact this has on an organization.
13.5: Devise a plan for coping with the symptoms of culture shock.
13.6: Explain the steps for an expatriate to take when adjusting to a crosscultural assignment.