Learning Objectives

13-1. Explain the three ways communication flows through organizations.
13-2. Discuss information technology and how IT is used.
13-3. Describe the three primary types of information systems.
13-4. List the five components of an information network.
13-5. List the four steps in the interpersonal communication process.
13-6. Describe nine barriers to communication.
13-7. State the major advantages and disadvantages of oral and written communication as it pertains to channel selection.
13-8. Name the five steps in the process of sending face-to-face messages.
13-9. Identify and explain the three parts of the process of receiving messages and active listening.
13-10. Define five response styles.
13-11. Describe how to deal with emotional people.
13-12. Discuss guides to giving and receiving criticism.