1. Using Exhibit 15-2, identify the operations system where you work or have worked based on product tangibility, customer involvement, flexibility, and resources.

LO: 15-2: Compare the differences among operations systems with respect to tangibility of products, levels of customer involvement, operations flexibility, and management of resources and technology.

2. Identify the facility layout used where you work or have worked. Draw the physical arrangement of the facilities.

LO: 15-3: Explain the four facility layouts in terms of their level of customer involvement and flexibility; provide an example of each.

3. Give an example of a project in an organization for which you work or have worked that would be appropriate to schedule using a Gantt chart.

LO: 15-4: Describe the three planning schedules, supply chain management, and quality control.

4. Identify the type of inventory and how it is controlled where you work or have worked.

LO: 15-4: Describe the three planning schedules, supply chain management, and quality control.

5. Explain quality control in an organization where you work or have worked.

LO: 15-4: Describe the three planning schedules, supply chain management, and quality control.

Additional Work Application Questions (not in the book)

6. Is your present or past organization concerned about time-based competition? If so, what functional areas are primarily responsible for speed?

LO: 15-3: Explain the four facility layouts in terms of their level of customer involvement and flexibility; provide an example of each.

7. List the product mix for an organization for which you work or have worked. Be sure to identify the number of major product lines, the number of products within one of the major lines offered, and the mixture of goods and services within that one major line.

LO: 15-3: Explain the four facility layouts in terms of their level of customer involvement and flexibility; provide an example of each.

8. Identify which priority scheduling method(s) the organization for which you work or have worked uses.

LO: 15-4: Describe the three planning schedules, supply chain management, and quality control.

9. Give an example of a project in an organization for which you work or have worked that is suitable for scheduling using the planning sheet.

LO: 15-4: Describe the three planning schedules, supply chain management, and quality control.

10. Give an example of a project in an organization for which you work or have worked that would be appropriate to schedule using a PERT network.

LO: 15-4: Describe the three planning schedules, supply chain management, and quality control.

11. Are any of the gurus’ quality contributions used where you work or have worked? Explain how.

LO: 15-4: Describe the three planning schedules, supply chain management, and quality control.