10-1. State the goals of organizational behavior (OB).
10-2. Explain the relationship between thoughts, self-confidence, and self-esteem.
10-3. Describe each of the Big Five personality dimensions.
10-4. Explain the perception and attribution processes, giving examples of five perception biases.
10-5. Recall how attitudes affect job satisfaction and how employee and managerial attitudes affect employee performance.
10-6. Describe how to shape OB foundations through diversity both personally and as a manager.
10-7. Discuss the relationship between organizational power and politics and their importance to organizational performance.
10-8. Identify the four parts of the negotiation process.
10-9. Define the five conflict management styles by stating how to initiate a conflict resolution for each.
10-10. Explain the stress tug-of-war.