1. Identify a present or past boss’s personality; refer to the personality traits in the Self-Assessment 10-2.

LO: 10-3: Describe each of the Big Five personality dimensions.

2. Give an example of a situation that you and someone else experienced together but perceived differently. Which of the biases in perception might explain the difference in perception?

LO: 10-4: Explain the perception and attribution processes, giving examples of five perception biases.

3. Think of someone who really expected you to perform well (or poorly) and treated you as if you would do well (or poorly), which strongly affected your success (or failure). Explain how the Pygmalion effect influenced your performance.

LO: 10-5: Recall how attitudes affect job satisfaction and how employee and managerial attitudes affect employee performance.

4. Which of the suggestions for increasing your power are the most relevant to you? Explain.

LO: 10-7: Discuss the relationship between organizational power and politics and their importance to organizational performance.

5. Think of one of your present or past bosses and give several examples of the conflict management style that person used most often.

LO: 10-9: Define the five conflict management styles by stating how to initiate a conflict resolution for each.

6. When experiencing stress at school or work, identify which of the stress-management techniques you believe you can put into practice.

LO: 10-10: Explain the stress tug-of-war.

Additional Work Application Questions (not in the book)

7. Give three examples of how you (or a manager you know) have used the attribution process at work.

LO: 10-4: Explain the perception and attribution processes, giving examples of five perception biases.

8. Give an example of how your attitude affected your performance at work.

LO: 10-5: Recall how attitudes affect job satisfaction and how employee and managerial attitudes affect employee performance.

9. Identify the type(s) of power usually used by your current boss or a previous boss. Was there any type(s) of power that this person used only rarely?

LO: 10-7: Discuss the relationship between organizational power and politics and their importance to organizational performance.

10. Give an example of how you used political behavior to achieve an organizational objective.

LO: 10-7: Discuss the relationship between organizational power and politics and their importance to organizational performance.

11. Which of the suggestions for developing political skills is the most relevant to you?

LO: 10-7: Discuss the relationship between organizational power and politics and their importance to organizational performance.

12. Which one of the five conflict management styles do you tend to use most often? Explain.

LO: 10-9: Define the five conflict management styles by stating how to initiate a conflict resolution for each.

13. Describe a conflict in which you used (or should have used) a BCF statement.

LO: 10-9: Define the five conflict management styles by stating how to initiate a conflict resolution for each.

4. At which of the stress-management techniques are you best and worst? What can you do to improve your stress-management skills?

LO: 10-10: Explain the stress tug-of-war.