After reading this chapter you will be able to:

6.1 Define investigative interviewing, discuss the types of witnesses who may be interviewed, and explain the types of information that may be obtained from witnesses.
6.2 Discuss the reliability and problems associated with eyewitness identifications and the various methods used to collect this evidence.
6.3 Identify the three phases of memory and the factors that influence the accuracy of memory.
6.4 Identify the guidelines for the collection of eyewitness evidence and explain the rationale for each guideline.
6.5 Discuss the investigative tools for interviewing, in particular cognitive interviewing, and identify the guidelines relating to the collection of accurate information through interviews.