After studying this chapter, you will be able to

6–1 Recognize the differences between hearing and listening

6–2 Describe the components of the listening process

6–3 Explain the value and importance of listening

6–4 Recognize obstacles to listening

6–5 Name the common poor listening habits

6–6 Identify four preferred styles of listening

6–7 Explain how culture affects listening

6–8 Utilize a variety of techniques to enhance your listening effectiveness