Learning Objectives

After studying this chapter, you will be able to

9–1 Understand the complexities of conflict

9–2 Detail communication patterns and styles of conflict

9–3 Identify the destructive and constructive sides of conflict

9–4 Describe the explanatory process model of interpersonal conflict

9–5 Identify the relationship between power and conflict

9–6 Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions