Click on the following links. Please note these will open in a new window.

Video

Queuing Theory
https://www.youtube.com/watch?v=F5Ri_HhziI0
This video shows how early phone systems helped engineers route phone calls.

Queuing Models
https://www.youtube.com/watch?v=c2DymN34w04
This video shows how to use Excel to look at different queueing models.

Little's Law
https://www.youtube.com/watch?v=lHQZcMRr2n0
This video shows how Little's Law helps improve process performance.

Web

Costs and Waiting Lines
https://www.gravitatedesign.com/blog/what-is-the-cost-of-making-your-customers-wait/
This article discusses the costs of having customers wait for a company's webpage to load.

Virtual Queuing
http://www.mercurynews.com/2016/11/09/can-technology-help-theme-parks-get-rid-of-lines/
This article about virtual queuing examines how technology can help theme parks keep visitors moving efficiently.