Click on the following links. Please note these will open in a new window.

Video

Strategic Planning
http://study.com/academy/lesson/what-is-the-strategic-planning-process-model-steps-examples.html
This video explains what strategic planning process is, the steps and the model used to explain it.

Balanced Scorecard
http://www.youtube.com/watch?v=oNy8kupW8oI
Bob Kaplan discusses the balanced scorecard.

More on the Balanced Scorecard
https://www.youtube.com/watch?v=M_IlOlywryw
This animated video shows how the balanced scorecard helps businesses.

Strategies for Service Organizations
https://www.youtube.com/watch?v=oXlMn3WGHkE
In this TED talk, Esther Ndichu discusses how formulating a strategy focusing on logistics can help organizations serving to fight hunger around the world.

Supply Chain Strategies
https://www.youtube.com/watch?v=qec9L_uMqH0
This video shows how Cisco handles manufacturing efficiently.

Risks in a Global Supply Chain
https://www.youtube.com/watch?v=soeKjXgBqcc
This video describes the disruption to Toyota's supply chain after the Fukushima Dai-ichi nuclear power plant disaster.

Sustainability in the Supply Chain
https://www.youtube.com/watch?v=OPrvgReNrWI
This video from McDonalds describes its sustainability story.

Web

Improving Productivity in Services
https://hbr.org/1997/07/managing-our-way-to-higher-service-sector-productivity
This article details how operations management can lead to higher productivity in the service sector.