Click on the following links. Please note these will open in a new window.

Video

Product Quality
https://www.youtube.com/watch?v=TiuaFwzJ4FU
This video shows BMW's quality management considerations.

Service Quality
https://www.youtube.com/watch?v=jYj_R4oCTPI
This video about the Challenger space shuttle shows how serious the consequences of poor quality control can be.

Managing Quality
https://www.youtube.com/watch?v=9rNfJClN4js
This video highlights how In-N-Out Burger's consistent quality management has contributed to its success.

A Pioneer of Quality
https://www.youtube.com/watch?v=XbkMcvnNq3g
In this interview, Steve Jobs discusses Joseph Juran and quality control.

Quality Management Methods
https://www.youtube.com/watch?v=2j9BGVKbzS4
This video from the National Institute of Standards and Technology explains the role of industry and organizations in developing standards for various industries.

Managing Quality in the Supply Chain
https://www.youtube.com/watch?v=xtvc3Jh_O0Y
This news clip shows how a hoverboard caught fire, demonstrating the importance of managing quality in the supply chain.

Web

Quality Management Tools
http://www.theatlantic.com/business/archive/2010/10/starbucks-puts-quality-over-quantity/64511/
This article shows an approach Starbucks has used to manage quality: slowing down.

Global Quality Management
http://globalassets.starbucks.com/assets/f407ff5db1eb4d73b187895c0434cf5c.pdf
This PDF is a guide to quality management at Starbucks.

Suppliers and Product Defects
http://www.bloomberg.com/news/articles/2016-11-22/no-evidence-of-aloe-vera-found-in-the-aloe-vera-at-wal-mart-cvs
An ethical issue arose with a variety of aloe vera products: they contained no aloe vera.