Click on the following links. Please note these will open in a new window.

Video

Effective Demand Management
https://www.youtube.com/watch?v=elcpxPlhPG4
This video features a discussion of how Apple has handled demand by effectively managing their supply chain.

Global Demand Management
https://www.youtube.com/watch?v=2q8Hlzoo4S0
This video from Bloomberg looks at how the global oil market's demand fluctuates as consumer habits shift and competitors' shipments increase.

Managing Demand for Services
https://www.youtube.com/watch?v=LeFa3nd3JZY
This video from Connecticut's WTNH highlights the DMV's effort to reduce wait times by using data to manage the demand for their services.

Customer Service and the Supply Chain
https://www.youtube.com/watch?v=vNySOrI2Ny8
This video from Amazon shows how their Amazon Prime Air service expedites delivery to customers.

Sustainability and Customer Service
https://www.youtube.com/watch?v=TuV8mJtZw7s
This video shows how a San Francisco restaurant, The Perennial, works toward its goal of becoming the most sustainable restaurant in the world.

Web

Forecasting Demand
http://www.dispatch.com/content/stories/business/2017/01/17/megabus-no-longer-serving-columbus.html
After forecasting demand, Megabus has changed its service network.

Customer Service Objectives
https://smallbiztrends.com/2015/03/how-to-measure-customer-service.html
This article lists 14 ways to measure customer service performance.