Learning Objectives

After reading this chapter, you should be able to understand:

  • public opinion regarding public bureaucracies
  • what the bureaucracy is
  • what the organizational characteristics associated with the bureaucracy are
  • the bureaucracy as a policy implementer and policymaker
  • why bureaucracies vary in size and effectiveness across states
  • how the spoils system and the merit system differ
  • the advantages and disadvantages of the merit system