After reading and studying this chapter, you should be able to do the following:

9.1 Differentiate between performance management and performance appraisals.

9.2 Compare the design features of different types of appraisals with respect to their benefits and downsides.

9.3 Identify best practices for making performance reviews fair and unbiased.

9.4 Explain how to implement performance management for maximum effectiveness.

9.5 Describe how teaching managers how to be good coaches helps improve performance management.