After reading and studying this chapter, you should be able to do the following:

12.1 Understand how benefits act as rewards and support organizational strategy.

12.2 Identify the different types of legally required benefits.

12.3 Describe the different types of voluntary benefits.

12.4 Assess the common challenges and opportunities associated with administering benefits programs.

12.5 Assess the common challenges and opportunities associated with communicating benefits programs.