10-1: Explain out-group members, how out-groups form, and the impact of out-group members.

10-2: Discuss the practice of working effectively with out-group members.
 

Chapter outline:

Introduction

Out-Group Members Explained

How Out-Groups Form

The Impact of Out-Group Members

Out-Group Members in Practice

Strategy 1: Listen to Out-Group Members

Strategy 2: Show Empathy to Out-Group Members

Strategy 3: Recognize the Unique Contributions of Out-Group Members

Strategy 4: Help Out-Group Members Feel Included

Strategy 5: Create a Special Relationship With Out-Group Members

Strategy 6: Give Out-Group Members a Voice and Empower Them to Act

Leadership Snapshot: Abraham Lincoln

Summary