Intercultural Communication: A Contextual Approach
Seventh Edition
Learning Objectives
10-1: Define intercultural conflict.
10-2: Define facework and identify three primary facework strategies.
10-3: List and define the five primary and three secondary styles of conflict communication.
10-4: Identify and discuss the conflict styles preferred by individualistic and collectivistic cultures.
10-5: Identify and discuss the conflict styles preferred by high- versus low-context cultures.
10-6: Explain and apply the components of the contingency model of cross cultural conflict.