10-1: Define intercultural conflict.

10-2: Define facework and identify three primary facework strategies.

10-3: List and define the five primary and three secondary styles of conflict communication.

10-4: Identify and discuss the conflict styles preferred by individualistic and collectivistic cultures.

10-5: Identify and discuss the conflict styles preferred by high- versus low-context cultures.

10-6: Explain and apply the components of the contingency model of cross cultural conflict.