After completing this chapter, you should be able to:

9.1. Discuss the nature of groups and teams.
9.2. Identify the advantages and disadvantages of using groups to make decisions and solve problems.
9.3. Describe the means groups use to achieve their goals, including decision-making methods, reflective thinking, and brainstorming.
9.4. Explain how gender and culture affect group interaction.
9.5. Illuminate the impact of technology on a group’s operation.