After completing this chapter, you should be able to:

10.1 Distinguish group member and leader responsibilities, identifying helpful roles, self-serving roles, and leadership styles.
10.2 Explain the following leadership theories: trait, situational, functional, and transformational.
10.3 Compare and contrast cooperative and competitive goal structures and defensive and supportive behaviors.
10.4 Analyze conflict styles, explaining the dangers of group conflict avoidance.
10.5 Discuss how personal characteristics, including gender and culture, influence approaches to leadership and conflict.
10.6 Illuminate technology’s impact on the experiencing of group conflict and the exercise of leadership.