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Operations Management: A Supply Chain Process Approach

by Joel D. Wisner

Student Resources

Corrections to the First Edition
1. Operations Management, Processes and Supply Chain Management
2. Corporate Strategy, Performance, and Sustainability
3. New Product and Service Design
4. Process Design and Capacity Management
5. Customer Relationships and Customer Service
6. Demand Management, Forecasting, and Aggregate Planning
7. Independent Demand Inventory Management Systems
8. Material Flow Analysis and Facility Layouts
8. Supplement. Job Scheduling and Vehicle Routing
9. Lean Systems
10. Managing Customer and Work Flows
11. Managing Information Flows—MRP and ERP
12. Managing Projects
13. Six Sigma Quality Management
13. Supplement. Statistical Quality Control
14. Global Supply Management
15. Location, Logistics, and Product Returns
16. Integrating Processes along the Supply Chain

Excel Templates

Download the Excel templates to help you solve practice problems.

› Chapter 14 Example 1

› Chapter 14 Example 2

› Chapter 14 Example 3

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