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Whiteboard Example Videos 

These videos, based on examples in the book, show how to set up and solve equations. 

Example 5.1
Comparing Customer Lifetime Values

Video

"What steps do you employ to ensure customers remain loyal?"
Watch managers discussing customer loyalty

"Great Customer Service - Short Clip - "Welcome to the Men's Room!"
Watch a CEO discuss great customer service

"Upset Customers Need Empathy and Customer Service"
Watch consultant Kristina Evey discuss customer service recovery

"Harley Owners Group HOG Rally.mov"
Watch a typical HOG meeting

"How To Say Goodbye To Problem Customers by OPEN Forum"
Watch CEO Marley Majcher discuss firing customers

"A Better You: Hygiene Factors of a Happy Productive Worker"
Watch a discussion about happy productive workers

"DabbaWala Indian Mumabai lunch Carrier"
Watch the best service providers in the world

"The top 5 companies for customer service are…"
What were the top customer service companies of 2015? Watch here

"A Day in the Life: Call Center Agent"
Watch a day in the life of a contact center agent

Web Resources

"Why Is Chick-fil-A’s App Number One in the App Store?"
See how Chick-fil-A improved customer service in their restaurants