9.1 Describe the change management process using Kurt Lewin’s force-field model of change and its significance.
9.2 Describe each dimension of resistance to change: cognitive, emotional, and behavioral.
9.3 Explain why crisis leadership competency is an important consideration when hiring new leaders.
9.4 Briefly describe the three stages of crisis planning and implementation.
9.5 Explain the importance of timely and effective communication during a crisis.