Click on the following links. Please note these will open in a new window.

Whiteboard Example Videos 

These videos, based on examples in the book, show how to set up and solve equations. 

Example 10.1
Workforce Scheduling with Consecutive Days Off

Example 10.2
Overbooking at Grebson's Bar-B-Que Restaurant

Example 10.3
Arrival Probabilities at Jeremiah's Quick Lube Shop

Example 10.4
Operating Characteristics at Stephen's Book Store

Videos

"Patient Monitoring System"
Watch how patients can be effectively monitored in hospitals today

"Service is Not Just a Single Moment of Truth"
Treating customer contacts as "moments of truth"

"Easy Employee Shift Scheduling with Snap Schedule"
Watch an example of employee scheduling software

"Yield Management"
Watch discussion of yield management for airlines, hotels, and golf courses

"Cross Training Your Staff.flv"
Watch experts discuss cross-training

"Waiting in line? Professor explains psychology of phenomenon"
Why will people sometimes wait in long lines?

"Why the other line is likely to move faster"
Why is my line always the slowest?

"Workflow Management: Visualized"
Work flow management visualized

"Office of the Future"
Visit the office of the future!

Web Resources

"How a Vietnamese Refugee Is Rethinking Food Delivery in America"
See another example of managing work flows