Learning Objectives

7.1 Explain the importance of not only giving feedback as a leader but also seeking and receiving feedback
7.2 Identify and use the elements of effective listening in the leader role
7.3 Describe the key challenges of delivering feedback effectively
7.4 Explain and demonstrate the steps of coaching one-on-one
7.5 Summarize the value and uses of 360-degree feedback as a mechanism of both feedback receiving and coaching