Learning Objectives

9.1 Understand the complexities of conflict in interpersonal communication.
9.2 Identify the destructive and constructive sides of conflict.
9.3 Describe the explanatory process model of interpersonal conflict.
9.4 Identify the relationship between power and conflict.
9.5 Explore interpersonal conflict online.
9.6 Employ a skill set for effective communicating during conflict.