6.1 Recognize the differences between hearing and listening.
6.2 Describe the components of the listening process.
6.3 Explain the value and importance of listening.
6.4 Restate and exemplify various barriers to listening.
6.5 Name the common habits of poor listeners.
6.6 Summarize four preferred styles of listening.
6.7 Explain how culture affects listening.
6.8 Identify two universals related to listening, technology, and social media.
6.9 Articulate and explain several skills necessary to improve your listening and responding effectiveness.