Communication in Everyday Life: A Survey of Communication
Fourth Edition
Learning Objectives
After reading this chapter, you will be able to:
- Indicate why listening is important enough for an entire chapter.
- State the objectives of listening.
- Define what it means to listen actively.
- Distinguish between engaged and relational listening.
- Define critical listening, and know why it is so important.
- Identify obstacles that people must overcome to listen well and how to overcome them.