Learning Objectives

Upon completion of this chapter, the reader should be able to:

18.1 Explain the service sector characteristics and strategies.

18.2 State the trends impacting the outsourcing of services domestically and globally.

18.3 State challenges that may arise in managing outsourced services in terms of complexity, coordination, power, and dependence.

18.4 Identify the activities involved in procuring professional services.

18.5 Discuss what is meant by scope of work.

18.6 Discuss how the critical path method is used to plan, schedule, and control complex projects.