Video and Multimedia

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Chapter 1: Introduction to Managing Global Operations and Supply Chains

Click on the following links. Please note these will open in a new window.

Video

Global Supply Chains
https://www.youtube.com/watch?v=zah56jOw37M
This video explains the main influences on operations management, with a lot of emphasis on globalization.

What is Operations Management?
https://www.youtube.com/watch?v=leMOReAE2hkf
What is operations management?  This video explains what operations management means.

Managing a Supply Chain
https://www.youtube.com/watch?v=OVYcxi1rDgE
This video showcases how freight moves through the supply chain, the importance of an efficient transportation system for reliable freight movement, and the impact the transportation system has on the economy.

Operations and Decision Making
https://www.youtube.com/watch?v=RkGa81cX2vo
This video looks at Burt's Bees strategic decision of sourcing in Tanzania and over 60 other countries.

Integrating Operations and the Supply Chain
https://www.youtube.com/watch?v=m2kJgpNWCrU
This animated video shows how operations decisions function throughout the supply chain for Nike shoes.

Changes in Operations Management
https://www.youtube.com/watch?v=thQfzzMnU3U
This historical video from 1953 shows the Ford Motor Company plant, and shows how assembly lines created efficiency in Ford's operations, a major milestone in the field of management.

Trends in Operations Management
https://www.youtube.com/watch?v=SCwZA53Mg7E
This video shows trends in operations and supply chain management.

Web

Operations Management and Value Creation
http://www.strategy-business.com/article/00072?pg=all
This article describes how service operations can be a "secret weapon" to create customer satisfaction.

Corporate Social Responsibility
http://www.mckinsey.com/business-functions/sustainability-and-resource-productivity/our-insights/starting-at-the-source-sustainability-in-supply-chains
This article describes the impact of sustainability in the supply chain on businesses and society.

Chapter 2: Operations and Supply Chain Strategies

Click on the following links. Please note these will open in a new window.

Video

Strategic Planning
http://study.com/academy/lesson/what-is-the-strategic-planning-process-model-steps-examples.html
This video explains what strategic planning process is, the steps and the model used to explain it.

Balanced Scorecard
http://www.youtube.com/watch?v=oNy8kupW8oI
Bob Kaplan discusses the balanced scorecard.

More on the Balanced Scorecard
https://www.youtube.com/watch?v=M_IlOlywryw
This animated video shows how the balanced scorecard helps businesses.

Strategies for Service Organizations
https://www.youtube.com/watch?v=oXlMn3WGHkE
In this TED talk, Esther Ndichu discusses how formulating a strategy focusing on logistics can help organizations serving to fight hunger around the world.

Supply Chain Strategies
https://www.youtube.com/watch?v=qec9L_uMqH0
This video shows how Cisco handles manufacturing efficiently.

Risks in a Global Supply Chain
https://www.youtube.com/watch?v=soeKjXgBqcc
This video describes the disruption to Toyota's supply chain after the Fukushima Dai-ichi nuclear power plant disaster.

Sustainability in the Supply Chain
https://www.youtube.com/watch?v=OPrvgReNrWI
This video from McDonalds describes its sustainability story.

Web

Improving Productivity in Services
https://hbr.org/1997/07/managing-our-way-to-higher-service-sector-productivity
This article details how operations management can lead to higher productivity in the service sector.

Chapter 3: Project Management

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Audio

Closing Out a Project
http://www.virtualprojectconsulting.com/podcast/project-management-closure/
This video shows the best chances of success for a project manager. Planning, staying on top of things, building your team based on skills, and knowing your risks, are some of the core concepts of project management. 

Video

Project Life Cycles
https://www.youtube.com/watch?v=C9ETcQ0OtUE
This animation shows how project life cycles move from one stage to another.

The Importance of Planning
https://www.youtube.com/watch?v=9LSnINglkQA
This animated video shows the importance of planning in the projectg management process.

Global Project Management
https://www.youtube.com/watch?v=jirs9qVq50k
This video from the World Health Organization shows how the WHO took on the project of fighting the 2014 Ebola outbreak in Sierra Leone.

Web

Triple Constraint
http://articles.latimes.com/1994-04-06/news/mn-42778_1_santa-monica-freeway
When the 1994 Norhtridge earthquake damaged a Southern California interstate highway, the city considered triple constraints and prioritized timing over budget.

Supply Chains for Projects
http://www.popsci.com/where-supertall-skyscraper-glass-comes-from
This article examines how glass is made for use in building skyscrapers.

Sustainability in Project Management
http://www.theatlantic.com/photo/2016/09/building-a-13th-century-castle-in-the-21st-century/500204/
This photo essay depicts an unusual project: rebuilding a castle from the 13th century using the techniques of 800 years ago.

Chapter 3s: Project Management

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Video

PERT Estimates
https://www.youtube.com/watch?v=VVlOOl2XwUo
This video walks through the PERT formula and explains the importance of estimating task duration.

Cost of Crashing
https://www.youtube.com/watch?v=gNwQwFmXGX4
This video walks through how to determine the cost of crashing a project.

Earned Value Management
https://www.youtube.com/watch?v=au93IokhYCI
This screencast video walks through how to calculate earned value using Microsoft Project.

Web

On-Time Completion
https://www.mindtools.com/pages/article/newPPM_01.htm
This article discusses how to estimate completion time.

Crashing a Project
http://www.beacontechnologies.com/blog/2014/01/how-to-successfully-crash-a-project/
This short article gives quick tips on how to crash a project.

Earned Value
https://www.projecttimes.com/articles/understanding-earned-value-made-easy.html
This article explains the considerations needed to determine earned value.

Chapter 4: Product and Service Innovations

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Audio

Technology and Product Development
http://www.npr.org/2015/04/21/401167175/3d-printers-are-changing-the-way-people-think-about-manufacturing
This audio clip describes how 3D printing is changing product development and manufacturing.

Video

Product Failure
https://www.youtube.com/watch?v=Tz-47sI-AYM
This video examines the failed launch of New Coke in 1985.

Approaches to Product Development
https://www.youtube.com/watch?v=i-EWF21hsUw
This video mini-lecture gives suggestions for developing new products.

Mass Customization
https://hbr.org/1997/01/the-four-faces-of-mass-customization
This HBR article describes four approaches to mass customization.

The Supply Chain and Product Development
https://www.youtube.com/watch?v=gB2hNCPxpWY
This video shows how collaborating with suppliers allows for flexibility as companies shift strategies.

Web

Product Innovation
http://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/the-eight-essentials-of-innovation
This article on "The Eight Essentials of Innovation" provides insight into product development and improvement.

Product Life Cycles
http://productlifecyclestages.com/product-life-cycle-examples/
This page cites a number of examples for products throughout their life cycles.

Global Product Design
http://www.core77.com/posts/21455/Does-Culture-Matter-for-Product-Design
This article looks at the impact of culture on product design.

Chapter 4s: Reliability

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Video

Estimating Reliability
https://www.youtube.com/watch?v=Ay4fyG20AKI
This video uses the example of LED systems to show how estimating reliability helps a company determine warranty levels.

Reliability, Availability, Maintainability
https://www.youtube.com/watch?v=SvvpT7rrYwI
This video gives a quick overview of the concepts of reliability, availability, and maintainability.

Chapter 5: Managing for Quality

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Video

Product Quality
https://www.youtube.com/watch?v=TiuaFwzJ4FU
This video shows BMW's quality management considerations.

Service Quality
https://www.youtube.com/watch?v=jYj_R4oCTPI
This video about the Challenger space shuttle shows how serious the consequences of poor quality control can be.

Managing Quality
https://www.youtube.com/watch?v=9rNfJClN4js
This video highlights how In-N-Out Burger's consistent quality management has contributed to its success.

A Pioneer of Quality
https://www.youtube.com/watch?v=XbkMcvnNq3g
In this interview, Steve Jobs discusses Joseph Juran and quality control.

Quality Management Methods
https://www.youtube.com/watch?v=2j9BGVKbzS4
This video from the National Institute of Standards and Technology explains the role of industry and organizations in developing standards for various industries.

Managing Quality in the Supply Chain
https://www.youtube.com/watch?v=xtvc3Jh_O0Y
This news clip shows how a hoverboard caught fire, demonstrating the importance of managing quality in the supply chain.

Web

Quality Management Tools
http://www.theatlantic.com/business/archive/2010/10/starbucks-puts-quality-over-quantity/64511/
This article shows an approach Starbucks has used to manage quality: slowing down.

Global Quality Management
http://globalassets.starbucks.com/assets/f407ff5db1eb4d73b187895c0434cf5c.pdf
This PDF is a guide to quality management at Starbucks.

Suppliers and Product Defects
http://www.bloomberg.com/news/articles/2016-11-22/no-evidence-of-aloe-vera-found-in-the-aloe-vera-at-wal-mart-cvs
An ethical issue arose with a variety of aloe vera products: they contained no aloe vera.

Chapter 6: Quality Improvement and Control Tools

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Video

Quality Assurance and Quality Control
https://www.youtube.com/watch?v=wahMQzPs08g
This short animation differentiates quality assurance and quality control.

Appraising Quality
https://www.youtube.com/watch?v=SDzBkjo8Qeo
This screencast video shows how to create a Pareto Chart in Excel 2016.

Web

Quality and Product Design
https://www.isixsigma.com/methodology/robust-design-taguchi-method/introduction-robust-design-taguchi-method/
This article describes the Taguchi method of design.

Chapter 7: Capacity Planning

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Audio

Capacity and the Unexpected
http://www.npr.org/2011/03/22/134755634/Japan-Disaster-Breaks-Auto-Supply-Chain
In March 2011, a powerful tsunami and earthquake hit the country of Japan in which they were forced to stop and scale back production. Therefore, China needed adequate planning to deal with the aftermath effects. Supply Chain Capacity Planning in China is discussed in this audio clip.  

Video

The Importance of Capacity Planning
https://www.youtube.com/watch?v=rcLwgT8DvxU
This video of the Qatar Solar Technologies plant shows how planning for capacity can be inflexible once a site is completed.

Service Planning Capacity
https://www.youtube.com/watch?v=7PDPER9HdWg
This video shows how an urban pediatric hospital increased capacity to accept more patients.

Capacity Planning for the Supply Chain
https://www.youtube.com/watch?v=cboA5BuyKhU
This video shows how Penske Logistics' capacity planning helps keep equilibrium.

Web

Supply Chain Uncertainty
http://news.thomasnet.com/imt/2011/01/11/how-to-deal-with-uncertainty-in-the-supply-chain
This article provides tips on handling uncertainty in the supply chain.

Ethics of Careful Capacity Planning
http://www.theatlantic.com/photo/2014/12/bhopal-the-worlds-worst-industrial-disaster-30-years-later/100864/
This photo essay about the Bhopal, India, pesticide plant shows the long-term impact of unethical capacity planning.

Chapter 8: Supply Chain Design and Location Planning

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Audio

Ethics and Challenges of Location Decisions
http://www.npr.org/templates/story/story.php?storyId=128957145
This audio clip describes how seafood from the Gulf of Mexico was affected after the Deepwater Horizon oil spill, showing how a business's location decision can affect--or be affected by--environmental factors.

Video

Supply Chain Design
https://www.youtube.com/watch?v=uhdu_vMe9Pg
This video shows describes how supply chain design impacts a company's performance.

The Location Decision Process
https://www.youtube.com/watch?v=btcDbJ0u-j0
This video uses an example from the restaurant business to show what considerations a business will have in determining its location.

Global Location Planning
https://www.youtube.com/watch?v=OCG7ScRP1ws
This short animation gives an overview of McDonald's global strategy

Chapter 9: Process Design and Layout Planning

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Audio

Office Layouts
http://www.npr.org/2016/05/27/479764881/employees-yearn-for-return-to-cubicles-amid-open-office-woes
This audio clip shows how an office layout affects employees.

Video

Making Process Selection Decisions
https://www.youtube.com/watch?v=5XHHTAiKfso
This video describes factors to consider when deciding which process to use.

Designing Service Processes
https://www.youtube.com/watch?v=BeEUemtdoJQ&t
This short animation about service design shows how creating and testing a new process can lead to a great service experience.

Process Design for Global Operations
https://www.youtube.com/watch?v=fDsuODMnmLE
This video shows how Volkswagen optimizes processes within its logistics centers to make distribution more efficient.

Processes and Sustainability
https://www.theatlantic.com/video/index/512225/harris-tweed/
This video highlights the production of tweed on a Scottish island, demonstrating how the sustainable manufacturing process helps to maintain a cultural tradition and support the local economy.

Web

Processes and the Supply Chain
http://www.supplychainquarterly.com/topics/Procurement/scq201102map/
This article gives steps to mapping processes in a supply chain.

Retail Layout Design
http://www.businessinsider.com/the-brilliant-trick-behind-ikeas-store-design-2012-1
This article about IKEA shows how their facility layout helps boost sales.

Chapter 9s: Tools for Analyzing, Designing, and Selecting Processes and Layouts

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Video

A Process Chart
https://www.youtube.com/watch?v=ba5duMARdMc
This video shows how to use flow charts to create or explain processes.

Layout Analysis
https://www.fcbco.com/blog/warehouse-layout-design-principles
This article sugggests a number of considerations for designing a warehouse for efficient and effective distribution.

Chapter 10: Supplier Management

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Video

Goals of Supplier Management
https://www.youtube.com/watch?v=AwemFfdD6VI
This video explains what supply chain management actually is.

Strategic Sourcing
https://www.youtube.com/watch?v=Mt1Bcpr05gY
In this video, a Whole Foods chairman describes the company's strategy in sourcing.

Selecting a Supplier
https://www.youtube.com/watch?v=J9i_jvZWLyA
This video describes the supplier management process.

Managing Suppliers
https://www.youtube.com/watch?v=E9MrOtusLCk
This video describes the relationship that companies have with their suppliers.

Global Supplier Management
https://www.youtube.com/watch?v=tM-TRsl0AiM
In this video, a leader of Shell discusses how working collaboratively with suppliers enables the company to enact their vision.

Web

Working with Service Providers
https://www.youtube.com/watch?v=3KjU-ezAqdg
In this video, IBM Business Partner BroadSoft discusses how IBM's Cloud Services provide superior service management solutions for their service provider.

An Ethical Supply Chain
http://www.nytimes.com/2016/04/27/business/yogurt-buyers-send-dannon-back-to-the-farm.html?_r=2
This article describes Dannon's focus on sustainability in their supply chain.

Chapter 11: Logistics Management

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Audio

Transporting Goods
https://soundcloud.com/gtnexus/supply-chain-radio-transportation-management-systems
This audio clip discusses a new approach to transportation management.

Video

Order Fulfillment
https://www.youtube.com/watch?v=enJO_EPzD6M
This video of the VAN DYK Recycling Solutions' warehouse in Connecticut provides a demonstration of their order fulfillment process.

Security and Packaging
https://www.youtube.com/watch?v=OnrhIuH8-jA
In news coverage from 1982, a reporter describes the Tylenol poisoning that led to safety seals on medicine.

In the Warehouse
https://www.youtube.com/watch?v=q1-mzwOjkaU
This video shows how the Converse distribution centers in California use automated and synchronized systems to efficiently move products to the shipping docks.

Managing Inventory
https://www.youtube.com/watch?v=93pXyw3BjOE
This video of the OfficeMax distribution center in Auckland describes how the team uses technology to effectively manage inventory.

Global Logistics
https://www.youtube.com/watch?v=0Hfd2VLRH2Q
This video shows how Volkswagen handles logistics on a global scale, distributing parts around the world to 78 million customers.

Facilities Networks
https://www.youtube.com/watch?v=zuP3w_A5S20
This video on optimizing facilities looks at the advantages and disadvantages of various layouts.

Logistics for Services
https://www.youtube.com/watch?v=lSZdKK14zgg&t
This video takes a look at how FedEx handles logistics during the Christmas rush.

Web

Integrated Logistics Management
http://www.inboundlogistics.com/cms/article/what-is-a-true-integrated-logistics-services-partner-and-how-do-you-find-one/
This article describes how one might find an integrated logistics services partner.

Materials Handling
http://www.inboundlogistics.com/cms/article/materials-handling-equipment-kicks-into-high-gear/
This article about materials handling shows how new technology affects efficiency.

Logistics Outsourcing
http://cerasis.com/2013/11/21/third-party-logistics-provider/
This article describes reasons for using a third pary logistics provider and strategic considerations for using the service and maintaining the relationship.

Sustainable Packaging
http://www.packagingdigest.com/sustainable-packaging/walmart-unveils-new-sustainable-packaging-priorities-2016-10-26
Walmart has adopted a "Sustainable Packaging Playbook" to outline its priorities for vendors.

Chapter 12: Demand Management and Customer Service

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Video

Effective Demand Management
https://www.youtube.com/watch?v=elcpxPlhPG4
This video features a discussion of how Apple has handled demand by effectively managing their supply chain.

Global Demand Management
https://www.youtube.com/watch?v=2q8Hlzoo4S0
This video from Bloomberg looks at how the global oil market's demand fluctuates as consumer habits shift and competitors' shipments increase.

Managing Demand for Services
https://www.youtube.com/watch?v=LeFa3nd3JZY
This video from Connecticut's WTNH highlights the DMV's effort to reduce wait times by using data to manage the demand for their services.

Customer Service and the Supply Chain
https://www.youtube.com/watch?v=vNySOrI2Ny8
This video from Amazon shows how their Amazon Prime Air service expedites delivery to customers.

Sustainability and Customer Service
https://www.youtube.com/watch?v=TuV8mJtZw7s
This video shows how a San Francisco restaurant, The Perennial, works toward its goal of becoming the most sustainable restaurant in the world.

Web

Forecasting Demand
http://www.dispatch.com/content/stories/business/2017/01/17/megabus-no-longer-serving-columbus.html
After forecasting demand, Megabus has changed its service network.

Customer Service Objectives
https://smallbiztrends.com/2015/03/how-to-measure-customer-service.html
This article lists 14 ways to measure customer service performance.

Chapter 13: Demand Forecasting Methods

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Video

Forecasting Basics
https://www.youtube.com/watch?v=-wXZ4_hgsdk
Meredith Skeeters, Manager of Demand Planning at L'Oreal, describes how she provides analytics to help forecast demand.

Forecasting Accuracy
https://www.youtube.com/watch?v=Wo5YWXDRXv8
This video walks through how to forecast using the moving averages of MAD, MSE, and MAPE.

Coordinating Forecasts
https://www.youtube.com/watch?v=PGVO_6pAreI
In this video, Mike Warner of Boeing emphasizes the importance of coordinating with suppliers as they strive to meet demand in a growing market.

Web

Good Forecasts
https://hbr.org/2007/07/six-rules-for-effective-forecasting
This article suggests several rules for forecasting.

Tracking Signals
http://www.threadpunter.com/supply-chain-management/demand-planning/measures-of-forecast-error/
This article describes how tracking signals help operations managers understand forecasting errors.

Forecasting and Ethics
http://www.motherjones.com/politics/1977/09/pinto-madness
This classic article from 1977 looks at the unethical decisions made by Ford Pinto's leadership, informed by the data they considered during forecasting.

Chapter 14: Lean Operations and Supply Chains

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Audio

Implementing the Toyota Production System
http://www.thisamericanlife.org/radio-archives/episode/561/nummi-2015
An episode of This American Life shows how implementing the TPS at the Nummi plant helped improve production.

Video

Lean Practices
https://www.youtube.com/watch?v=aMkXICM1-98
This video shows a time-lapse of a team of nurses cleaning their supply room in accordance with the 5S's of lean.

A Lean Supply Chain
https://www.youtube.com/watch?v=ZnTm29mB3jw
This video shows how John Deere's supply chain has become leaner as its relationship with suppliers changed.

Sustainability and Lean Systems
https://www.youtube.com/watch?v=3ZDLo8yNxgY&t
In this TEDx talk, Paul Lightfood, CEO of BrightFarms, shares his work into making the food supply chain more efficient and more profitable for his company.

Web

Lean Services
http://hbswk.hbs.edu/item/bringing-lean-principles-to-service-industries
This article describes how principles of lean used in the service industry can help a company be more successful and efficient.

A Global Supply Chain
http://sloanreview.mit.edu/article/lean-production-in-an-international-supply-chain/
This article from MIT Sloan describes the value of lean in a global supply chain.

Chapter 15: Inventory Management

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Audio

Product Shortages
http://www.npr.org/2013/03/20/174867737/lululemons-too-sheer-yoga-pants-reveal-problems-in-companys-supply-chain
This audio clip describes Lululemon's supply chain issues have led to product shortages.

Video

Types of Inventory
https://www.youtube.com/watch?v=3gLSkDrs1Tg
This video walks through different types of inventory throughout the supply chain.

Inventory Costs
http://study.com/academy/lesson/inventory-cost-definition-methods-types.html
This article describes types of inventory costs.

Meeting Demand
https://www.youtube.com/watch?v=2mDPZN1afzw
This video gives a quick overview of inventory management.

Measuring Inventory Management
https://www.youtube.com/watch?v=5TL80_8ACPc
This video from Tech Insider shows how Amazon's warehouses for the Prime Now service use technology to reduce the order fulfillment lead time and increase the inventory accuracy rate.

The Bullwhip Effect
https://www.youtube.com/watch?v=fNUmEw2EJPs
This short video gives an overview of the bullwhip effect.

Global Inventory Management
https://www.youtube.com/watch?v=IoVSNFhpha0
This video explains how LG Electronics uses an ERP to manage their global inventory with efficiency and flexibility.

Web

Ethics in Inventory Management
https://www.fbi.gov/contact-us/field-offices/philadelphia/news/press-releases/former-rite-aid-vice-president-and-new-jersey-businessman-plead-guilty-in-29.1-million-fraud-and-kickback-scheme
This FBI press release details the inventory fraud committed by the former Vice President of Rite Aid.

Inventory Management in the Service Sector
http://resources.impinj.com/h/i/270067968-hospital-inventory-management-case-study
This inventory management case study examines how a hospital reduced costs and improved care.

Chapter 16: Inventory Control Models

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Video

Inventory Control
https://www.youtube.com/watch?v=T3XIrUcvqbY
This video from The Home Depot describes how employees in inventory management support the business goals.

Basic EOQ Model
https://www.youtube.com/watch?v=KO84Z8JZD1U
This screencast video shows how to use Excel to set up and solve a problem with the EOQ model.

The EPQ Model
https://www.youtube.com/watch?v=MzAwPwuyWeY
This Excel screencast video shows how to use Excel to find the Economic Production Quantity (EPQ).

Periodic Review
https://www.youtube.com/watch?v=GixNLqJktrQ
This animated video walks through how to determine stock level with periodic review.

Single-Period Inventory
https://www.youtube.com/watch?v=2tKSzKm_N3s
This video uses  the example of a weekly journal publication to explain a single period inventory system.

Web

Quantity Discounts
https://hbr.org/2013/10/when-it-is-wise-to-offer-volume-discounts
This article from HBR suggests situations when volume discounts make the most sense.

The Reorder Point
http://www.danielsoper.com/fincalc/calc.aspx?id=29
This online reorder point calculator allows you to input daily sales, lead time, and safety stock to determine the reorder point.

Chapter 17: Sales and Operations Planning

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Video

Sales and Operations Planning
https://www.youtube.com/watch?v=jeQ7C4JLpug
In this TEDx talk, Ray Burke discusses how companies track customers' behaviors.

The Planning Process
https://www.youtube.com/watch?v=UBTGZEvqkWs
In this video, the VP of L'Oréal's Luxe US Market Supply Chain discusses the function of planning in maximizing profitability for the company and their retailers.

Influencing Demand
https://www.youtube.com/watch?v=wqil1XIipQo
In this TED talk, Joe Sanchis describes how queueing systems can influence demand.

Strategies
https://www.youtube.com/watch?v=wUAM-7jbhIw
The Cambridge Industries Group's manufacturing facility in China relies on robots rather than people in numerous positions; this means that the strategy can be more flexible as demand fluctuates and workers shift into industries other than manufacturing.

S&OP for Services
https://www.youtube.com/watch?v=gAMo4tm2qD0
Florists in Pennsylvania dealt with a snowy Valentine's Day, their busiest day of the year.

Ethics in S&OP
https://www.youtube.com/watch?v=DlCXjcQgNJg
This video explains the ethical and legal issues with regard to prison labor.

Web

An Unusual Strategy
https://strategypeak.com/softsoaps-unconventional-strategy/
This article details an unusual strategy that Softsoap used to disrupt the supply chain for competitors and gain market share for itself.

S&OP in the Supply Chain
http://www.forbes.com/sites/stevebanker/2017/01/13/a-global-taste-and-nutrition-company-begins-a-difficult-supply-chain-journey/#c9cdf6b5e244
This article about Kerry, a nutrition company, shows how implementing an S&OP program can be both challenging and rewarding.

Sales Carbon Operations Planning
http://www.forbes.com/sites/stevebanker/2015/08/12/the-next-revolution-is-supply-chain-management/#2090dcc0b57c
This article from Forbes discusses the role of sustainability in Sales & Operations Planning.

Chapter 18: Master Scheduling and Material Requirements Planning

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Video

Master Scheduling
https://www.youtube.com/watch?v=0yXvsnayizM
This video from Southwest Airlines explores how they schedule flights.

Material Requirements Planning
https://www.youtube.com/watch?v=ncwsr1Of6Cw&t
This animation from Amazon describes how the company uses data to improve its performance and customer satisfaction.

Benefits of MRP
https://www.youtube.com/watch?v=dLA78uCFVXU
This video describes how companies can use data to make smart decisions.

Web

Functions of a Master Schedule
http://www.cio.com/article/3100466/cloud-computing/the-3-most-common-production-planning-and-scheduling-headaches-and-how-to-get-relief.html
This article describes how to avoid some of the challenges of master production scheduling.

MRP Considerations
http://www.inc.com/encyclopedia/material-requirements-planning-mrp.html
This article describes MRP, as well as its benefits and limitations.

Issues in MRP
http://www.theatlantic.com/business/archive/2015/06/patagonia-labor-clothing-factory-exploitation/394658/
This article describes how ethical issues in a supply chain can affect a company downstream.

Chapter 18s: Capacity Requirements Planning, MRP II, ERP, and DRP

Click on the following links. Please note these will open in a new window.

Video

Capacity Requirements Planning
https://www.youtube.com/watch?v=wUAM-7jbhIw
Many manufacturers in China are using automation more frequently, helping them to adjust production needs flexibly without overspending on labor when demand is low.

Manufacturing Resource Planning
https://www.youtube.com/watch?v=BItcIuapE6g
This video from an MRP software company shows how MRP II can help make decisions about how much to produce based on the production cost.

Enterprise Resource Planning
https://www.youtube.com/watch?v=PVRgIXLWDHs&t
This animated video details the multifaceted functions of an ERP system.

Resource Planning and the Supply Chain
https://www.youtube.com/watch?v=1jn2_nZrivQ&list=PL9YhATQmGinOAWgfn_mNQiLhrHeyB4x7Y
This video from IKEA describes how they work with suppliers to keep items in stock at low prices.

Web

Capacity and Load
http://www.businessinsider.com/ford-ceo-why-were-killing-plan-to-build-mexico-plant-2017-1
This article describe's the Ford CEO's location decisions based on capacity planning.

Benefits of Using an ERP
http://www.essoft.com/2016/06/why-target-failed-in-canada-was-the-erp-system-rollout-part-of-the-problem/
This article about Target's failure in Canada shows the value of rolling out an ERP effectively.

Distribution Requirements Planning
http://searchmanufacturingerp.techtarget.com/definition/distribution-requirements-planning-DRP
This article describes key elements of a DRP system.

ERP Systems and Sustainability
http://www.sdcexec.com/blog/12067086/the-role-of-erp-in-the-journey-toward-a-sustainable-food-supply-chain
This article shows how an ERP can help promote sustainability through the supply chain in the food industry.

Chapter 19: Detailed Scheduling

Click on the following links. Please note these will open in a new window.

Video

What Is Detailed Scheduling?
https://www.youtube.com/watch?v=SlqSNYbXuew
Dr. Chris Hill of the University of Utah shares his experience scheduling football games.

Gantt Charts
https://www.youtube.com/watch?v=NcOmJSrXYoQ
This video gives a quick overview on how to draw a Gantt chart.

Theory of Constraints
https://www.youtube.com/watch?v=1UqWejurWwU&
This video gives an overview of the theory of constraints, showing how to break bottlenecks.

Scheduling in the Service Sector
https://www.youtube.com/watch?v=0qX90B_BAkQ
This video shares the story of the OSU Medical Center, which improved its appointment scheduling to make it more efficient.

Web

Supply Chain Scheduling
http://www.sciencedirect.com/science/article/pii/S0166218X06000473
This academic journal article examines sequence coordination in supply chain scheduling.

Issues in Schedudling
https://www.theatlantic.com/health/archive/2016/12/no-doctor-should-work-30-straight-hours/510395/
This article argues that the hours doctors work come at too high a human cost.

Module A: Linear Programming

Click on the following links. Please note these will open in a new window.

Video

Linear Programming
https://www.youtube.com/watch?v=kpzIxQbLhME
This video lecture describes steps of solving linear programming problems.

Linear Programming in Excel
https://www.youtube.com/watch?v=RicajFzoenk
This screencast shows how to use Excel Solver for linear programming

Linear Programming Sensitivity Analysis
https://www.youtube.com/watch?v=3aqh6McWv6o
This screencast videos shows how to perform a sensitivity analysis in Excel.

Web

Using the Graphical Method
http://www.linearprogramming.info/linear-programming-graphical-method/
This page shows the graphical method for linear programming.

Using Excel Solver for Linear Programming
http://faculty.sfasu.edu/fisherwarre/lp_solver.html
This article gives instructions to solve a linear programming problem with Excel.

Linear Programming Models
http://www.me.utexas.edu/~jensen/ORMM/models/unit/linear/subunits/workforce/
This article shows how linear programming can be used to schedule bus drivers.

Module B: The Transportation Models

Click on the following links. Please note these will open in a new window.

Video

The Transportation Model
https://www.youtube.com/watch?v=TDJ1MlGnsmo
This video shows how to find the minimum transportation cost using the Northwest corner rule.

The Stepping Stone Method
https://www.youtube.com/watch?v=RGKQXBL2YWo
In this video, instructor Ed Dansereau explains how to apply the stepping stone method to a transportation problem.

Web

Unbalanced Transportation Problems
https://www.wisdomjobs.com/e-university/quantitative-techniques-for-management-tutorial-297/transportation-model-1600/unbalanced-transportation-problem-9888.html
This articfle is a tutorial for solving an unbalanced transportation problem.

Using Dummy Demand Destinations
https://mathstat.wordpress.com/transportation-problem/
This page gives an overview of solving transportation problems, using dummy origins and destinations.

Degeneracy
http://www.thehindubusinessline.com/todays-paper/tp-mentor/degeneracy-and-transportation-problem/article1686979.ece
This page describes how to solve degeneracy in the transportation problem.

Module C: Waiting Line Models

Click on the following links. Please note these will open in a new window.

Video

Queuing Theory
https://www.youtube.com/watch?v=F5Ri_HhziI0
This video shows how early phone systems helped engineers route phone calls.

Queuing Models
https://www.youtube.com/watch?v=c2DymN34w04
This video shows how to use Excel to look at different queueing models.

Little's Law
https://www.youtube.com/watch?v=lHQZcMRr2n0
This video shows how Little's Law helps improve process performance.

Web

Costs and Waiting Lines
https://www.gravitatedesign.com/blog/what-is-the-cost-of-making-your-customers-wait/
This article discusses the costs of having customers wait for a company's webpage to load.

Virtual Queuing
http://www.mercurynews.com/2016/11/09/can-technology-help-theme-parks-get-rid-of-lines/
This article about virtual queuing examines how technology can help theme parks keep visitors moving efficiently.

Module D: Simulation

Click on the following links. Please note these will open in a new window.

Video

Inventory Simulation
https://www.youtube.com/watch?v=IFavMg-JsQQ
This screencast videos shows how to use Excel to show an inventory simulation.

Web

Modelling and Simulation
http://www.differencebetween.com/difference-between-modelling-and-vs-simulation/
This page describes the difference metween modelling and simulation.

Using Simulation
http://www.me.utexas.edu/~jensen/ORMM/models/unit/simulate/
This article explains simulation and why it may be a useful method to use.

Waiting Line Simulation
http://people.brunel.ac.uk/~mastjjb/jeb/or/sim.html
These introductory notes by J. E. Beasley explain queueing and Monte Carlo simulation.

Module E: Learning Curves

Click on the following links. Please note these will open in a new window.

Audio

Learning Curves and Cost Estimation
https://soundcloud.com/network-marketing-2-0/136-reducing-the-cost-of
This audio clip discusses how to reduce costs of learning curves.

Video

Learning Curves
https://www.youtube.com/watch?v=d_I9Zvhw96A
This video gives a quick overview of how learning curves affect labor costs.

Using the Concept of Learning Curves
https://www.youtube.com/watch?v=ftbPnUSRQHs
This video explains the formula that shows how learning relates to productivity.

Web

Solving a Learning Curve Problem
http://quantmethods-help.quantmethods.com/learning-curves
This page gives a quick overview of the learning curve model.

Challenges of Learning Curves
https://hbr.org/1974/09/limits-of-the-learning-curve
This article describes the limitations of learning curves.

Module F: Decision-Making Tools

Click on the following links. Please note these will open in a new window.

Video

Systematic Decision Making
https://www.youtube.com/watch?v=GLFnfqgkIxM
This video describes additional tips for making effective decisions.

Categorizing Decisions
http://www.ted.com/talks/ruth_chang_how_to_make_hard_choices/transcript?language=en#t-345696
In this TED talk, Ruth Chang describes how different factors can affect the type of decision that needs to be made, and how hard that decision may be.

Web

Elements of Decision Making
http://www.siue.edu/~evailat/decision.htm
This page describes the four key elements of a decision-making situation.

Making Decisions Under Uncertainty
http://www.businessinsider.com/bank-of-england-to-stop-relying-on-data-2016-10
This article describes how the Bank of England is making decisions, given the uncertainty caused by Brexit.

Decision Trees
https://www.lucidchart.com/pages/how-to-make-a-decision-tree-diagram
This article describes the anatomy of a decision tree.