1. Distinguish between a group and a team

2. Explain the impact of the environment, the topic(s), and the participants
on communication within meetings

3. Analyze the roles and norms displayed by a group or team

4. Discuss the concepts involved in effective problem solving

5. Describe ways to foster innovative thinking in a team context

6. Discuss the need for conflict and the strategies for productive conflict

7. Apply the KEYS process to professional excellence as you develop your groups into teams